Terms & Conditions

1. Who we are

Delphox Foods is a quick-service restaurant brand operated by The Delphox Kitchen Group, preparing and serving food at our outlet in Munnekolala, Marathahalli — Bengaluru. We are a food business operator licensed under the Food Safety and Standards Act, 2006. Our registered address is Site No. 45, 3rd Cross Rd, Govinda Reddy Layout, Silver Springs Layout, Munnekolala, Bengaluru, Karnataka 560037.

2. Ordering in-store

• You place your order at the self-service kiosk inside the outlet (or at the counter, where staff assist).
• You pay at the kiosk by UPI — scanning the QR code shown for your order — or in cash at the counter. UPI payments are processed by our payment partner, Razorpay.
• The contract for your purchase completes when your payment is accepted at the kiosk or counter. The kitchen then prepares your order, and you collect it at the counter.
• This website does not take orders or payments; it describes our menu and outlet.

3. Menu, availability and pricing

• Prices are shown in Indian Rupees on the kiosk before you pay. GST is charged as required by law and shown on your bill.
• Menu items depend on availability. If something becomes unavailable after you pay, we will offer a replacement or refund the affected item.
• Prices and ranges shown on this website are indicative; the kiosk price at the time of your order is the price that applies.
• Photographs are for illustration. Portion and presentation may vary.

4. Food safety and allergens

Our kitchen handles ingredients including wheat, milk, soy, egg, nuts and sesame, and prepares vegetarian and non-vegetarian food in a shared space. We cannot guarantee that any item is free from a given allergen. If you have a food allergy or intolerance, please check with our staff before ordering and do not rely on menu descriptions alone.

5. Payments

UPI payments made at the kiosk are processed securely by Razorpay. We never see or store your UPI PIN, card number or banking credentials — those stay between you, your payment app and the payment provider. We receive only a confirmation and reference for your payment. Cash is accepted at the counter.

6. Cancellations and refunds

Orders are prepared immediately, so cancellation is possible only before preparation starts — ask staff at the counter right away. Failed or duplicate UPI payments are refunded to the source payment method within 5–7 working days via Razorpay. The full policy, including how to raise a refund request, is in our Refund & Cancellation Policy.

7. The mobile app (coming soon)

We are building a Delphox Foods mobile app for ordering and rewards. It is not yet live. When it launches, additional terms will apply to app accounts, online ordering, delivery and the rewards programme, and will be published here before they take effect. Until then, ordering is in-store only.

8. Acceptable conduct

• Do not place fraudulent orders or pay with a payment method that is not yours.
• Do not abuse, threaten or harass our staff or other customers.
• Do not interfere with the kiosk, this website, or our systems, or attempt to extract data from them by automated means.

We may refuse service where we reasonably believe there is fraud or a risk to the safety of our staff or customers.

9. Intellectual property

“Delphox Foods”, our logo, and the content of this website belong to The Delphox Kitchen Group. You may not copy or use them commercially without our written permission.

10. Our responsibility to you

We take care to prepare your food safely and to describe it accurately. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, or your rights under the Consumer Protection Act, 2019.

Subject to that, we are not liable for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for it. We are not responsible for delays or failures caused by events outside our reasonable control.

11. Changes to these terms

We may update these terms as the business changes. The current version is always published here with the date it took effect. Ordering after a change means you accept the updated terms.

12. Grievance redressal

If something goes wrong, contact us first — in person at the counter, by phone at +91 96299 72390, or by email at [email protected]. For a formal complaint, our Grievance Officer is Pugazhendi, reachable at [email protected]. We acknowledge complaints within 48 hours and aim to resolve them within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.

13. Governing law

These terms are governed by the laws of India, and the courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute.