Terms & Conditions

1. Who we are

Delphox Foods is a quick-service restaurant brand operated by The Delphox Kitchen Group, preparing and serving food at our hybrid cloud kitchen in Munnekolala, Marathahalli — Bengaluru. We are a food business operator licensed under the Food Safety and Standards Act, 2006. Our registered address is Site No. 45, 3rd Cross Rd, Govinda Reddy Layout, Silver Springs Layout, Munnekolala, Bengaluru, Karnataka 560037.

2. Ordering

• You can order online, on this website or in the Delphox Foods app, or in-store at the self-service kiosk inside the outlet (or at the counter, where staff assist).
• Online, you choose your items and how you want them (eat here or take away, and delivery where it is offered), and pay online by UPI, card or net banking. Your order goes to the kitchen only after your payment is confirmed.
• In-store, you pay at the kiosk by UPI — scanning the QR code shown for your order — or in cash at the counter.
• Payments are processed by our payment partner (Razorpay, or Cashfree Payments as a backup gateway).
• The contract for your purchase completes when your payment is accepted — online, when your payment is confirmed and your order code is shown; in-store, at the kiosk or counter. The kitchen then prepares your order, and you collect it at the counter.

3. Menu, availability and pricing

• Prices are shown in Indian Rupees before you pay. GST is charged as required by law and shown on your bill.
• Menu items depend on availability. If something becomes unavailable after you pay, we will offer a replacement or refund the affected item.
• Prices and ranges shown on the menu pages of this website are indicative; the price shown when you place your order is the price that applies.
• Photographs are for illustration. Portion and presentation may vary.

4. Food safety and allergens

Our kitchen handles ingredients including wheat, milk, soy, egg, nuts and sesame, and prepares vegetarian and non-vegetarian food in a shared space. We cannot guarantee that any item is free from a given allergen. If you have a food allergy or intolerance, please check with our staff before ordering and do not rely on menu descriptions alone.

5. Payments

Online payments (UPI, card or net banking) and UPI payments made at the kiosk are processed securely by our payment partner (Razorpay, or Cashfree Payments as a backup gateway). We never see or store your UPI PIN, card number or banking credentials — those stay between you, your payment app and the payment provider. We receive only a confirmation and reference for your payment. Cash is accepted at the counter.

6. Cancellations and refunds

Orders are prepared immediately, so cancellation is possible only before preparation starts — ask staff at the counter right away, or for an online order write to us straight away. If you leave the payment page without paying, no order is placed. Failed or duplicate payments, and money taken for an order we could not confirm, are refunded to the source payment method within 5–7 working days through the same gateway that took the payment. The full policy, including how to raise a refund request, is in our Refund & Cancellation Policy.

7. The mobile app and delivery

This website and the Delphox Foods app let you order to eat here, take away or, where an outlet offers it, have your order delivered. We may start or stop offering delivery at any outlet at any time; the terms below apply to delivery orders placed on either from then.

• Delivery is ordered on this website or in the app. The in-store kiosk takes eat-here and takeaway orders. On this website, a delivery order is confirmed with a code sent to your mobile number and paid online before it is prepared.
• Delivery is available only from outlets that offer it, to addresses inside that outlet's delivery area, and only while the outlet is taking delivery orders. You are told before you order.
• The delivery fee, any minimum order and the estimated delivery time are shown before you pay. The amount shown at checkout is the amount you pay.
• Orders are delivered by our own delivery riders. Please give a complete address and a phone number you can be reached on, and share the handover code shown on your order page or in the app with the rider when you receive your order.
• Delivery times are estimates; traffic and weather can delay an order. If we cannot reach you or your address, we will try to contact you and resolve the order under our Refund & Cancellation Policy.
• The app requires an account signed in with your mobile number. You can delete it at any time; see Delete your account.

8. Invite a friend (referral rewards)

When the app is live and we are accepting referrals, you can invite a friend with your referral code. The reward amount, the minimum food order values, the number of friends you can be rewarded for and how long a reward lasts are set by us and shown in the app on the Invite a friend page; the figures shown there when your friend joins are the ones that apply.

• Your friend must be new to Delphox Foods and enter your code before paying for their first order. The code cannot be changed after that.
• Only your friend’s first completed order counts, and only if its food total (before discounts, excluding delivery, packaging, tips and other charges) meets the minimum. Cancelled orders and failed payments do not count. Your friend receives our normal welcome benefits, if any, and no additional referral discount.
• You can be rewarded for a limited number of friends in total. Stopping and restarting referrals does not reset this.
• Each reward expires after the period shown when you receive it, can be used on one food order that meets the minimum, and is not combined with other offers or coupons. Where we allow it, a reward can also be used with an eligible Meal Pass discount; the Invite a friend page says whether it can.
• Rewards are promotional discounts. They are not cash, cannot be withdrawn or transferred, and are kept separate from any Meal Pass.
• A reward used on an order stays used, even if that order is later refunded. If your friend’s qualifying order is fully refunded, an unused reward for it is removed; a reward already used is reviewed, never charged back to you.
• We may stop accepting new referrals or end the programme at any time. Rewards you have already earned remain usable until they expire, and if an outage stops ordering on every channel we extend affected rewards by the length of the outage.

9. Acceptable conduct

• Do not place fraudulent orders or pay with a payment method that is not yours.
• Do not abuse, threaten or harass our staff or other customers.
• Do not interfere with the kiosk, this website, or our systems, or attempt to extract data from them by automated means.

We may refuse service where we reasonably believe there is fraud or a risk to the safety of our staff or customers.

10. Intellectual property

“Delphox Foods”, our logo, and the content of this website belong to The Delphox Kitchen Group. You may not copy or use them commercially without our written permission.

11. Our responsibility to you

We take care to prepare your food safely and to describe it accurately. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, or your rights under the Consumer Protection Act, 2019.

Subject to that, we are not liable for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for it. We are not responsible for delays or failures caused by events outside our reasonable control.

12. Changes to these terms

We may update these terms as the business changes. The current version is always published here with the date it took effect. Ordering after a change means you accept the updated terms.

13. Grievance redressal

If something goes wrong, contact us first — in person at the counter, by phone at +91 96299 72390, or by email at [email protected]. For a formal complaint, our Grievance Officer is Pugazhendi, reachable at [email protected]. We acknowledge complaints within 48 hours and aim to resolve them within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.

14. Governing law

These terms are governed by the laws of India, and the courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute.