Refund & Cancellation Policy

1. Cancelling an order

• Orders are sent to the kitchen as soon as payment completes at the kiosk or counter, and preparation begins right away.
• An order can be cancelled only before preparation starts. To cancel, speak to our staff at the counter immediately after placing the order.
• Once the kitchen has started preparing your food, the order cannot be cancelled or refunded, because it has already been made for you.

2. Failed, duplicate or excess payments

UPI payments at the kiosk are processed by our payment partner, Razorpay. If a payment fails after the money leaves your account, if you are charged twice for the same order, or if you are charged without the order being registered:

• the amount is refunded to the source payment method (the same UPI account it was paid from);
• refunds are processed through Razorpay and typically reflect within 5–7 working days, depending on your bank;
• cash payments, where a refund is due, are refunded in cash at the counter.

3. Problems with your food

If something is wrong with your order — a missing item, the wrong item, or a genuine quality issue — tell our staff at the counter before leaving, or contact us the same day. Where a refund or replacement is due, we will make it right. Refunds to UPI follow the same 5–7 working day timeline above.

4. How to request a refund

To request a refund or chase one up, contact us with the order date, time, and (for UPI payments) the payment reference / UTR number:

• In person: at the counter of the outlet where you ordered.
• Phone: +91 96299 72390
• Email: [email protected]

We acknowledge refund requests within 48 hours. If you are not satisfied with how a request was handled, see the grievance process in our Terms & Conditions.