Refund & Cancellation Policy

1. Cancelling an order

• Orders are sent to the kitchen as soon as payment completes — online, or at the kiosk or counter — and preparation begins right away.
• An order can be cancelled only before preparation starts. To cancel, speak to our staff at the counter immediately after placing the order, or, for an online order, write to us straight away (details in section 5). If you leave the payment page without paying, no order is placed and nothing is charged.
• Once the kitchen has started preparing your food, the order cannot be cancelled or refunded, because it has already been made for you.

2. Failed, duplicate or excess payments

Online payments (UPI, card or net banking) and UPI payments at the kiosk are processed by our payment partner, Razorpay. If a payment fails after the money leaves your account, if you are charged twice for the same order, or if you are charged without the order being confirmed:

• the amount is refunded to the source payment method (the same UPI account, card or bank it was paid from);
• refunds are processed through Razorpay and typically reflect within 5–7 working days, depending on your bank;
• cash payments, where a refund is due, are refunded in cash at the counter.

3. Problems with your food

If something is wrong with your order — a missing item, the wrong item, or a genuine quality issue — tell our staff at the counter before leaving, or contact us the same day (for an online order, contact us the same day). Where a refund or replacement is due, we will make it right. Refunds to UPI, card or net banking follow the same 5–7 working day timeline above.

4. Delivery orders

We may start offering delivery at any time, and only from outlets that offer it. When we do, orders placed for delivery follow this policy:

• the cancellation rule in section 1 applies — an order can be cancelled only before preparation starts, and for a delivery order you write to us straight away (details in section 5);
• if we cannot deliver your order — for example we cannot reach you, or the address is outside the delivery area — we will try to contact you and resolve it, and where a refund is due it goes to the source payment method within 5–7 working days, as in section 2;
• if something is wrong with a delivered order, contact us the same day as in section 3.

5. How to request a refund

To request a refund or chase one up, contact us with the order date, time, and (for online and UPI payments) the payment reference / UTR number:

• In person: at the counter of the outlet where you ordered.
• Phone: +91 96299 72390
• Email: [email protected]

We acknowledge refund requests within 48 hours. If you are not satisfied with how a request was handled, see the grievance process in our Terms & Conditions.