Delete your account

1. Two ways to delete

• In the app — go to Profile → Account → Delete account and confirm. This is instant to file and needs nothing from us.
• By email — write to [email protected] with the mobile number your account is registered to. We may send a one-time code to that number to confirm the request is yours before we file it. Use this if you no longer have the app or your phone.

2. What happens next

Deletion is scheduled, not immediate. Filing the request signs you out everywhere and starts a 30-day window. During it:

• You can change your mind — sign in to the app and tap Cancel deletion on the notice shown at the top of your screen. Signing in on its own does not cancel it.
• At the end of the 30 days, the personal data on your account is deleted and cannot be recovered. You will need to sign up again to use the app.

3. What is deleted

• Your account — the name you gave us and your mobile number.
• Saved delivery addresses and any location you shared with an order.
• Device tokens used for order notifications.
• Your identity on past orders — order records are kept (see below) but are no longer linked to you.

4. What we have to keep

Order and tax records — invoices, payment references and the items ordered — are retained for as long as tax and accounting law requires, including GST record-keeping rules, as permitted by the Digital Personal Data Protection Act, 2023. They are kept for that purpose only and are not used for anything else. Any open support case or refund is kept until it is resolved and for a reasonable period afterwards. The details are in our Privacy Policy.

5. How long it takes

• In the app: scheduled the moment you confirm; personal data deleted once the 30-day window ends.
• By email: we acknowledge within 48 hours, file the request once we have confirmed the number is yours, and the same 30-day window then applies.

6. Delivery riders

If you ride for us, delete your rider account in the rider app. The email route above works for riders too.

• Approved riders — go to Account → Delete my account and confirm. We review the request, settle any pay still owed to you, then delete your papers, photo, bank or UPI details, address and emergency contact. It can't be filed while you are on a delivery.
• Applicants — tap Delete my application on your application screen. It is deleted straight away.
• What we keep — records of your deliveries, pay, bonuses and payouts, as tax and accounting law requires, no longer linked to your name or number.

Questions about your data before you delete — for example, to ask for a copy of it first — go to our Grievance Officer, Pugazhendi, at [email protected].