Frequently asked questions

You can order on this website, in the Delphox Foods app, or at the self-service kiosk in our Munnekolala outlet.

• Choose Eat here or Take away and add your items
• Sign in with your mobile number (in the app) and pay online
• Your order goes to the kitchen once your payment is confirmed, and you collect it at the counter with your order code

How it works →

Not right now — take it away or eat in at our Munnekolala outlet, a hybrid cloud kitchen. Order online or at the in-store kiosk; we get it ready, packed and sealed. We may start delivery at any time; when we do, this answer and our Terms will say so.

Our opening hours are shown in the app and on this website. Outside these hours you are welcome to browse the menu and order once we open. Some dishes are served only at certain times of day; the menu shows when they are available.

We may be closed, or we may have paused orders for a short while — for example during very high demand or heavy rain. The app and website show the reason. Please try again shortly.

Not at present. Your order is prepared as soon as it is placed and paid for.

Yes. Where options are available, choose them on the dish before adding it to your cart. You can also add a note for our kitchen, such as “no onions”.

Tap Notify me on the item in the app and we will let you know as soon as it is available again.

Yes. Open the order under Orders in the app and tap Reorder. If an item is no longer available, the app tells you.

After payment you see your order code and its progress — under Orders in the app, or on the order page on this website. Allow notifications in the app and we will tell you when it is ready to collect.

Site No. 45, 3rd Cross Rd, Govinda Reddy Layout, Silver Springs Layout, Munnekolala, Bengaluru, Karnataka 560037. We are a hybrid cloud kitchen in Munnekolala, Marathahalli.

Contact & directions →

Yes. Every dish is marked vegetarian or non-vegetarian, and the Veg filter on the menu shows only vegetarian dishes.

Please ask us before ordering — at the counter, or through Profile → Help & support in the app, by email at [email protected] or by phone on +91 96299 72390. Please note:

• Our kitchen handles wheat, milk, soy, egg, nuts and sesame
• Vegetarian and non-vegetarian food is prepared in a shared kitchen
• We cannot guarantee that any dish is free from a given allergen

Prices are in Indian Rupees and include GST, which is shown on your bill. The price shown when you place your order is the price that applies. Photographs are for illustration; portions and presentation may vary.

We will offer you a replacement or refund that item in full to the way you paid.

Online — in the app and on this website — by UPI, debit or credit card, net banking or wallet. At the outlet you can pay at the kiosk by UPI, or in cash at the counter. Cards issued outside India are not accepted at present.

Yes. Payments are processed by our payment partner, Razorpay (with Cashfree Payments as a backup). We never see or store your card number, UPI PIN or banking details.

Please check Orders before paying again — your order may already be placed. If the order could not be confirmed, the full amount is refunded automatically to the way you paid, usually within 5–7 working days.

No. An order is placed only when payment completes, so nothing is charged and nothing is cooked. Your cart is kept — place the order again when you are ready.

Your order summary is under Orders in the app. For a GST invoice, contact us with your order number through Profile → Help & support in the app, by email at [email protected] or by phone on +91 96299 72390.

Only before the kitchen starts preparing it, and preparation begins as soon as payment is confirmed. Please speak to our staff at the counter immediately, or contact us straight away through Profile → Help & support in the app, by email at [email protected] or by phone on +91 96299 72390. Once cooking has started, the order can no longer be cancelled.

Refund & cancellation policy →

Refunds go back to the same payment method you used, through the same payment partner, and usually reflect within 5–7 working days depending on your bank. You can follow the refund on the order in the app.

Refund & cancellation policy →

If we cannot fulfil your order, we refund the full amount to the way you paid, usually within 5–7 working days.

We are sorry. Please tell our staff at the counter straight away, or report it the same day through Profile → Help & support → Report a problem in the app, or by email at [email protected] with your order number. We respond within 48 hours.

Current offers are shown on the Home screen of the app and at checkout, when available. Each offer shows its own conditions.

At checkout, tap Apply a coupon and choose or enter your code. Any minimum order value is shown with the offer.

A coupon may not apply because:

• The code was entered incorrectly
• The offer has ended
• Your order does not meet the minimum value, or the items are not eligible
• The coupon has already been used, or its usage limit has been reached

The app shows the reason when you apply the code.

One coupon can be applied to each order. A coupon cannot be combined with a Meal Pass discount; the checkout shows which offers apply together.

A pass that takes a fixed amount off a set number of qualifying food orders within its validity period. The discount, the number of orders, the minimum food subtotal, the validity and the price are shown on each pass before you take it.

Meal Pass terms →

A complimentary pass for new customers, while the offer runs. It activates on your first qualifying order that is paid successfully, and that order already gets the discount — it uses the first of the pass's benefits.

Nothing to do — the discount is applied automatically at checkout when your food subtotal (before tax and before the discount) meets the pass minimum.

• One benefit is used per qualifying order
• Any excluded items are shown before you order
• Meal Pass in the app shows how many benefits you have used and when the pass ends

Open Meal Pass in the app, choose a pass, review its terms and pay. The pass is active as soon as the payment is confirmed.

It is valid for the number of days shown on it, from the moment it activates; the exact end date and time are in the app. It does not renew automatically, and unused benefits lapse when it expires.

A Meal Pass discount cannot be combined with a coupon or another promotional discount. A referral reward can be used on the same order.

A failed payment or a fully cancelled order does not use a benefit, and a fully refunded order gives it back. Getting a benefit back does not extend the pass's end date.

A paid pass is not refundable for a change of mind, infrequent use or unused benefits, except where the law requires. If we charge you in error or fail to provide the benefits you paid for, we correct it. Your statutory rights are not affected.

Meal Pass terms →

After completing the required number of qualifying orders on a pass, you may renew at a lower loyalty price for a limited time. The app shows the price and the date to buy by.

Pass sales may be paused for a while, or a pass may be sold out. The app shows the reason. Any pass you already hold keeps working.

Open Profile → Invite a friend in the app and share your code. When your friend, who is new to us, enters your code before paying for their first order, and that first completed order meets the minimum food value shown in the app, you receive a reward.

Referral terms →

Your friend gets our usual welcome benefits, if any are running, but no extra referral discount.

Once your friend's first order is completed.

• Only the first completed order counts, and its food total must meet the minimum shown in the app
• Cancelled orders and failed payments do not count

Your rewards are under Profile → Referral rewards.

• A reward can be used on one food order that meets the minimum shown
• Each reward has an expiry date
• A reward cannot be combined with a coupon, but can be used with a Meal Pass discount

Yes. You can be rewarded for a limited number of friends in total, as shown on the Invite a friend page.

No. Rewards are promotional discounts; they cannot be withdrawn, exchanged for cash or transferred.

A reward used on an order stays used, even if that order is later refunded.

We may pause or end new referrals at any time. Rewards you have already earned stay usable until they expire.

Not to browse, and not to order at the kiosk or on this website, which asks only for your name and mobile number. The Delphox Foods app signs you in at checkout with your mobile number and a one-time code — there is no password.

Check that your mobile number is correct and that you have network coverage, then request the code again after a minute. If it still does not arrive, please contact us.

In the app, open Profile and tap your name to edit your details.

Your mobile number is how you sign in, so it cannot be changed in the app. Please contact us through Profile → Help & support in the app, by email at [email protected] or by phone on +91 96299 72390 and we will help.

In the app, open Profile → App permissions and switch Notifications on or off. If your phone has blocked them, the app takes you to your phone's Settings.

In the app, open Profile → Account → Delete account.

• Your account is deleted after 30 days, and you can cancel the request from Profile within that time
• Your profile, addresses, favourites and points are deleted
• Invoices are kept as the law requires

You can also email [email protected] with your registered mobile number and we will delete it for you.

Delete your account →

We collect only what an order needs. Our Privacy Policy explains exactly what we collect and how it is used.

Privacy policy →

Through Profile → Help & support in the app, by email at [email protected] or by phone on +91 96299 72390. We respond within 48 hours. For a formal complaint, our Grievance Officer is Pugazhendi ([email protected]); we acknowledge complaints within 48 hours and aim to resolve them within one month.

Contact us →

A reference for the problem you saw. Please share it when you contact us so we can resolve it quickly.

Please check your internet connection. You can keep browsing the menu and place your order once you are back online.

A newer version with important fixes is available. Please update the app from the App Store or Google Play to continue.

Yes. Once your order is complete, open it under Orders and tap Rate. Your feedback helps us improve.

The app is in English at present.