Frequently asked questions
Delphox Foods · The Delphox Kitchen Group · Last updated 2 August 2026
Quick answers about ordering, paying, cancelling and collecting at Delphox Foods. Can't find what you need? Ask our staff at the counter or use the contact details at the bottom of this page.
Do you deliver?
Not right now — Delphox Foods is pickup only. Order at the in-store kiosk, we cook it fresh, and you collect it packed and sealed at the counter. If delivery launches, it will be announced here and in the Terms first.
How do I order?
Walk in and order at the self-service kiosk — it shows the full menu and takes payment on the spot. The Delphox Foods app, with Eat Here and Take Away ordering from your phone, is coming soon.
Where are you?
Site No. 45, 3rd Cross Rd, Govinda Reddy Layout, Silver Springs Layout, Munnekolala, Bengaluru, Karnataka 560037. We are a hybrid cloud kitchen in Munnekolala, Marathahalli — a few minutes from Marathahalli and Thubarahalli. Walk in for kiosk orders and pickups.
How can I pay?
Payments at the kiosk go through our payment partner, Razorpay, so you can pay with UPI and the other methods Razorpay offers. We never see or store your card or UPI details.
Can I cancel my order?
Only before the kitchen starts preparing it. Everything is cooked to order and preparation begins as soon as payment completes, so speak to our staff at the counter immediately if you need to cancel. Once cooking has started, the order can no longer be cancelled or refunded.
Refund & cancellation policy →
How do refunds work?
If a payment fails after the money leaves your account, you are charged twice, or an item you paid for turns out to be unavailable, the amount is refunded in full to the same payment method you used. Refunds are processed through Razorpay and usually reflect within 5–7 working days, depending on your bank.
Refund & cancellation policy →
Something is wrong with my order — what do I do?
Tell our staff at the counter straight away so we can put it right on the spot. If you have already left, email [email protected] with your order number and we will respond within 48 hours.
I have an allergy or a dietary requirement. Who do I ask?
Tell our staff at the counter before you order — they can walk you through the ingredients of any dish. Our kitchen prepares many dishes in a shared space, so please let us know about any allergy before we start cooking.
Do I need an account?
No — ordering at the kiosk needs no sign-up. The Delphox Foods app will sign you in with your mobile number and a one-time code; there are no passwords to remember.
What do you do with my details, and how do I delete my account?
We collect only what an order needs and explain exactly how it is used in our Privacy Policy. Email us at any time and we will delete your account and its data for you; in the app you can also do it yourself from Profile → Delete account.
The Delphox Kitchen Group · Site No. 45, 3rd Cross Rd, Govinda Reddy Layout, Silver Springs Layout, Munnekolala, Bengaluru, Karnataka 560037
GSTIN: 29CICPP2183B1ZD
Questions or complaints? Email [email protected].